Refund policy

ALL SALES ARE FINAL

We do not accept returns or issue refunds for change-of-mind purchases, except as stated below for eligible preorder cancellations.

PREORDERS

For preorder purchases made using a partial-payment plan, the amount paid at checkout is fully refundable if the customer requests cancellation within seven (7) calendar days of the order date. After that seven-day period, the initial 50% production deposit is nonrefundable for voluntary customer cancellations because materials and production capacity are committed. The remaining balance will be automatically charged using the original payment method on the date disclosed at checkout or in the order confirmation.

If B4US cancels the order, cannot fulfill it, materially changes the product, or cannot ship within the stated delivery window, the customer may decline a revised shipping date and receive a full refund of all amounts paid.

EXCHANGES

Exchange requests must be made within 14 days of delivery. To be eligible, the item must be in mint condition: unworn, unused, unwashed, free of damage or odors, with original tags attached and in its original packaging. A receipt or proof of purchase is required.

To request an exchange, contact us at info@b4us.shop before sending the item back. Items sent without prior approval will not be accepted. Approved exchanges are subject to replacement availability.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us promptly at info@b4us.shop so we can review the issue and make it right.

This policy does not limit any rights that cannot be excluded under applicable law.